FAQs
❓ Frequently Asked Questions (FAQs)
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery usually takes 3–4 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email.
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. but currently we ship to locally only (Pakistan).
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment options and Cash on Deilvery also.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed securely.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7–14 days of delivery. Items must be unused and in original packaging.
Q: How do I request a refund?
A: Contact our support team with your order number, and we’ll guide you through the process.
Q: How long do refunds take?
A: Refunds are processed within 7–14 business days after approval.
❌ Order Changes & Cancellations
Q: Can I cancel my order?
A: Yes, you can cancel your order within 24 hours of placing it.
Q: Can I change my order after placing it?
A: Please contact us within 24 hours for any changes. After that, changes may not be possible.
👤 Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest.
Q: How can I contact customer support?
A: You can reach us via email at qayoomahmad811778@gmail.com. We typically respond within 24–48 hours.
⚠️ Other Questions
Q: What if I receive a damaged or wrong item?
A: Please contact us immediately with photos, and we’ll resolve the issue as quickly as possible.
Q: Why didn’t I receive a confirmation email?
A: Please check your spam/junk folder. If you still don’t see it, contact us for assistance.